Compliments and Complaints

A complaint is when you are unhappy about a service, a decision, or the way you have been treated and would like us to look into it.

Making a complaint gives you the chance to tell us what went wrong and what you think should happen to put things right. We will listen to your views and take them seriously.

You can contact the Children's Services Complaints Team by:

Writing to:

CYPD Complaints
Wirral Children and Young People's Department
PO Box 290
Brighton Street
Wallasey
CH27 9FQ

Or emailing:

cypdcomplaints@wirral.gov.uk

Alternatively if you would like to discuss your concerns by telephone you can email your contact number to cypdcomplaints@wirral.gov.uk (or ask your social worker or a trusted adult to) and a someone will call you to discuss your concerns as soon as they are available

Our Complaints Officer is Karen Lesage who will make contact with you to explain the process and what will happen next.

We also love hearing about things that have gone well.

If someone has made a positive difference to your life, helped you through a difficult time, or provided great support, we'd like to know. Your compliments help us celebrate good practice and recognise the amazing work of our staff, carers, and partners.

To share a compliment, please contact

Writing to:

CYPD Complaints
Wirral Children and Young People's Department
PO Box 290
Brighton Street
Wallasey
CH27 9FQ

Or emailing:

cypdcomplaints@wirral.gov.uk

Your feedback helps us learn, improve, and celebrate what is working well.