Accessibility
Accessibility Statement
This accessibility statement applies to zillowirral.co.uk
This website is run by Wirral Council. We want as many people as possible to be able to use this website.
To make our website as accessible as possible it includes the following features:
the site is fully compatible with a range of text readers. The readers will read documents on the page as well as documents saved on the site
the colours on the pages can be adjusted or the pages can be displayed in monochrome with clear contrast
webpage can be largely navigated by using the keyboard
webpage will automatically resize for use on mobile devices and remains fully zoomable
The website is written using clear and simple language.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible as we are provided with content and external links from external providers:
most older PDF documents and posters are not fully accessible to screen reader software
some of our online forms are difficult to navigate using just a keyboard
you cannot skip to the main content when using a screen reader
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email davidrobbins@wirral.gov.uk.
We’ll consider your request and get back to you within a reasonable timeframe.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact zillowirral@wirral.gov.uk above with an explanation of what you did and what went wrong.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you have reported the problem to us and you are not happy with how we have responded contact the Equality Advisory and Support Service (EASS) .
Contacting us by phone or visiting us in person
The council provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. We also have a 'language line' through which we can contact an interpreter for customers whose first language is not English.
Find out how to contact the council by phone
Face-to-face at a One Stop Shop
A list of One Stop Shops is available on this site.
Each One Stop Shop has:
wheelchair and pram access and specially lowered desks
disabled toilet facilities
mini-loop facilities
Technical information about this website’s accessibility
Wirral Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The elements listed below are not accessible and do not comply with the accessibility regulations.
some Word documents on this website do not meet the WCAG 2.1 AA standard
some documents provided by external providers
What we’re doing to improve accessibility
We have an ongoing programme of work to fix accessibility problems on this website. Some of the things we are doing are listed below.
Ensuring Word documents are accessible or removed
Content that’s not within the scope of the accessibility regulations
Some of the content links to external websites which is out of our control.
What we’re doing to improve accessibility
Wherever possible we will try to publish information on accessible on accessible web pages rather than in documents.
Preparation of this accessibility statement
This statement was prepared on 30 September 2021.